Refund policy

The consumer has the right to cancel the purchase of a standard product. This right is exercised without penalty and without giving any reason. The consumer has 14 calendar days to withdraw from the contract. This period begins on the day following delivery of the product to the consumer. The consumer must clearly indicate to Copernicus Map that he/she is withdrawing from the purchase of the product. The consumer's wish to withdraw must be notified to Copernicus Map, within the given time limit, by registered mail with acknowledgement of receipt to Copernicus Map, Avenue des Gorges Bleues 36, 1150 Brussels (Belgium). The consumer will receive confirmation of the activation of the returns procedure by e-mail. The product must be returned to Copernicus Map by the consumer, within a maximum of 10 working days following expiry of the 14-day period referred to above, in its original packaging, accompanied by the accessories and user manual enclosed. In the event of retraction, the direct costs of returning the product shall be borne entirely by the consumer. No returns will be accepted:

• If the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale.

• If the original packaging is not intact.

Upon receipt of the product, Copernicus Map checks the conformity of the parcel, the packaging, the working order of the product, etc. If the goods are not in conformity, Copernicus Map will refuse the return. Copernicus Map will refuse the return of any goods that do not comply. Copernicus Map may claim compensation if it is found that the consumer has used the product beyond what is necessary to exercise his right of withdrawal. Should the consumer exercise his/her right of withdrawal within the time limit, Copernicus Map is obliged to reimburse the sums paid by the consumer. This reimbursement must be made no later than thirty days following withdrawal. The consumer may not exercise the right of withdrawal, for contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, can not be reshipped or are likely to deteriorate quickly. This is the case when Copernicus Map sells a product made to measure or adapted to the customer's specific requirements, such as for example: a piece of furniture cut to measure, choice of a particular color, manufacture of furniture according to the customer's wishes, etc.